Help & Info
Help & Contact
Questions about an order, your account or selling on PaHanda? Start here.
Contact Us
- support@pahanda.com
- Phone
- +63 912 345 6789
- Address
- Metro Manila, Philippines
- facebook.com/pahanda
For a question about a specific order, include your order number so we can help faster.
Needs owner review: Some of these contact details are still the built-in defaults. Update them in Admin → System Settings → General before launch.
Frequently Asked Questions
How does ordering work?
Browse food from local sellers, add items to your cart, choose a pickup (or dine-in, where the seller offers it) date and time, and pay online. The seller confirms your order and prepares it for that time.
Do you deliver?
No. PaHanda orders are for pickup, or dine-in at sellers who have enabled it. There is no delivery.
How do I pay?
Payment is online only, using the methods shown at checkout. Cash on pickup is not available.
Which areas does PaHanda serve?
Dumaguete City, Bacong, Valencia and Sibulan.
Why do I need to verify my email?
New accounts receive a 6-digit code by email. Entering it confirms the address is yours before you can sign in.
I forgot my password. What should I do?
Use Forgot your password? on the sign-in page. We'll email you a single-use link that expires after 30 minutes.
How do I become a seller?
Apply on the seller registration page, verify your email, then upload your verification documents. Seller tools unlock once a PaHanda administrator approves your application.
What do the dietary labels mean?
Vegetarian, Vegan and Halal-certified labels are set by the seller for each product. PaHanda does not add them automatically.